Terms and Conditions

Website usage:
We automatically track certain anonymous information about all our website users based on what you do on the site. We use this information to analyse our users' demographics, interests, and behaviour on the site to understand and serve you better. We do not use this data to identify an individual.

For further information about the cookies we use visit our Cookie Information page. Our responsibilities We are committed to maintaining the security and confidentiality of your donor record. We actively implement security measures to ensure your information is safe, and audit these regularly. All our staff and anyone who receives information from us have a legal duty to keep information about you confidential.

We will not release your personal details to any third party without first seeking your consent, unless this is allowed for or required by law.

We are constantly working to ensure compliance with current data protection legislation. Your rights Data protection legislation gives you, the donor, various rights. The most important of these are as follows:

You have the right to a copy of information we hold about you. You have the right to ask for your record to be amended if you believe that it is wrong. You have the right to be forgotten. You can request to be removed from the Service if you have yet to make a donation or provided any medical information. If you have any further questions about how we use your information, please contact our helpline 0300 123 23 23, or by completing our contact us form

How to access your records You can access the information we hold about you by writing to the Customer Services Team at the address given below. Please include as much information as possible to help us locate your records, including your full name, date of birth, email address and postal address, plus your Donor ID if you have it. It will also help us know if we are to look for recent records, or from how long ago. Please apply in writing rather than by email, so that we receive an original signature to compare against the records we hold.

Sometimes, we may have to ask for more details in order to identify you correctly and locate the information you are interested in. If you only want some of your record, rather than everything, then please tell us when you apply. Subject access is provided free of charge. You may choose whether to visit your nearest NHS Blood and Transplant centre to collect your records, or to have Royal Mail Special Delivery to your home address.